FAQs

ORDERS

PAYMENTS

SHIPPING

RETURNS

ORDERS

How do I place an order?

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart". You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Do I have to have an account to place an order?

No, accounts are totally optional.

Can I purchase multiple products in a single order?

Yes! You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Check Out" or "PayPal" to finalize your order.

Can I ship the products to an address that does not match my billing address?

Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.

How do I know that my order is confirmed?

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.

Can I change or cancel my order?

If you are getting nervous about taking this big step into a e-commerce relationship with us it’s okay, commitment is scary. Email us and our customer service team will help you out with your cancellation.

Orders that are already in the process of being shipped cannot be cancelled.

PAYMENTS

What Payment Methods do you accept?

We securely accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do apologize that personal checks, money orders, direct bank transfers, debit card payments, or cash on deliveries (C.O.D) are not accepted on our website.

I’ve been charged multiple times, what do I do?

Please confirm if you received an email confirmation via the email address you entered. If you see multiple pending charges on your bank statement they will drop off your account in a few business days depending on your bank’s institution. Please contact your bank if you have any further questions regarding the pending charges. Please be sure the billing address you are providing us is matching the exact billing address associated with your credit card and only click the submit button once to prevent multiple charges.

SHIPPING

Where does 21smarthome ship?

We accept international shipping for most countries.

Shipping Time

Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

RETURNS

Return Policy

21smarthome guarantees to refund any item purchased on our website if you are not satisfied by your purchase. All returns must be returned in acceptable condition and posted within 9 working days of receiving your order.

You are responsible for return shipping fees. All merchandise must be unworn and in the same condition they were received. Products must be returned in the original box and/or packaging.We are not able to offer an exchange for items purchased. All returned items will be refunded once they have been received by our warehouse. If you would like a different size or color of an item, then you will need to place a new order.

It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse, depending on your location and which postal service you use.

Refund Policy

Once we receive your return parcel, it will be processed within 3 business days (excluding weekends and public holidays) and we will email you to let you know this has been refunded. The funds will go back to your original payment method. It typically takes 5-10 working days (excluding weekends and public holidays), depending on your bank/card issuer.If there is no quality-related issue but you are still not satisfied with your purchase, you may be eligible to return the items for refund within 9 working days of receiving your order, this refund will however be issued at the discretion of 21smarthome. We will refund you the item price after we have received your package and inspected it. You would be responsible for all shipping fees incurred.